Complaints Procedure

Complaints Procedure

This complaints procedure is an integral part of the General Terms and Conditions of ArtCollection Eri & Avi s.r.o. and regulates the procedure for exercising rights of liability for defects in goods (complaints) and informs about warranty conditions.

I. Liability for Defects

The seller is responsible for defects that the goods have upon receipt by the buyer. The warranty period is 24 months.

II. Procedure for Filing a Complaint

The buyer files a complaint via e-mail at artcollection5983@gmail.com or by post to the address of the registered office. Along with the claimed goods (damaged parcel, defect), it is necessary to send a copy of the proof of purchase and a completed complaint form/description of the defect.

III. Complaint Handling

The complaint procedure begins on the day the claimed goods and all necessary documents are delivered. The seller is obliged to handle the complaint within 30 days of its application. In the event that the complaint is not handled within this period, it is considered that there is an unremovable defect and the buyer has the right to withdraw from the contract.

IV. Alternative Dispute Resolution

The provisions of the GTC regarding the ODR platform and the SOI apply.